Return & Exchange Policy

1. Eligibility for Exchange:

All items purchased from our store are eligible for exchange. However, please note that returns are not accepted under any circumstances. Exchanges must be initiated within 7 days from the date of purchase. To be eligible for an exchange, the item must meet the following criteria:

• The item must be unused and in its original condition.
• All original packaging, tags, and labels must be intact and included.
• The item must not show any signs of wear, damage, or alteration from its original state.

2. Condition of Items:

For an exchange to be processed, the item must be returned in its original, unworn condition. This means:

• The item should have all original tags, labels, and packaging intact.
• The item must be free from stains, odors, or signs of wear.
• The item should be returned with any included accessories, such as belts, straps, or dust bags.

Failure to meet these conditions may result in the denial of the exchange request. Please ensure that the item is packaged securely to prevent damage during return shipping.

3. Process for Exchange:

To initiate an exchange, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team within 7 days of receiving your order. You can contact us via email or WhatsApp. Provide your order number, the item you wish to exchange, and the reason for the exchange.
2. Receive Exchange Instructions: Our customer support team will provide you with instructions on how to proceed with the exchange. This may include a return shipping address and any specific packaging requirements.
3. Ship the Item: Package the item securely and ship it to the address provided by customer support. Please note that the cost of return shipping is the responsibility of the customer.
4. Exchange Processing: Once we receive the returned item and verify that it meets the conditions stated above, we will process your exchange. You will be notified of the status of your exchange via email and WhatsApp.

4. Refund Policy:

Our policy is strictly exchange-only. We do not offer refunds for any items. If an item is not eligible for exchange due to damage or wear after delivery, it will not be processed for exchange. All products are carefully inspected before shipment to ensure they are in perfect condition. Any damage occurring after delivery, including but not limited to customer misuse, neglect, or alterations, will not be covered under our exchange policy. We encourage you to review your items upon receipt to ensure they meet your expectations.

5. Exclusions:

There are no specific exclusions; all items are eligible for exchange. However, items that do not meet the criteria outlined in this policy may be refused for exchange. Please ensure that your item meets all conditions before initiating an exchange request.

6. Communication:

You will be kept informed about the status of your exchange via email and WhatsApp. Please ensure that your contact information is up-to-date to receive timely notifications. If you have any questions or require assistance regarding the exchange process, please use the contact form on our "Contact Us" page to reach our customer support team.